Trade Name: ARKETİC YAZILIM TEKNOLOJİLERİ VE DANIŞMANLIK ANONİM ŞİRKETİ
Tax Identification Number: 0790894234
Headquarters Address: BUSINESS İSTANBUL, Merdivenköy Mah. Yumurtacı Abdi Bey Cd. Nur Sok. A Blok Kat.9 No:89-90 Kadıköy / İstanbul
R&D Office Address: Gebze Organize Sanayi Bölgesi, Kemal Nehrozoğlu Cad. 41400 Gebze, Kocaeli / TÜRKİYE
Phone: +90 850 470 0382
E-Mail: info@arketic.ai
ARKETİC YAZILIM TEKNOLOJİLERİ VE DANIŞMANLIK ANONİM ŞİRKETİ (hereinafter referred to as "We," "Us," or "Arketic AI") prioritizes the protection of your personal data and is committed to providing a secure and seamless experience when you access our websites, platforms, or use our products and services (the "Services").
Within the scope of this Policy:
"Customer" refers to the natural and/or legal person who directly interacts with Arketic AI, including but not limited to enterprises, organizations, and individual users who subscribe to or purchase our Services.
"Customer End Users" refers to those who indirectly access Arketic AI Services by using Customer platforms, integrations, or deployments (e.g., employees of a Customer organization using Arketic AI-powered tools).
"Visitor" refers to any natural person who visits our Website without registering an account or purchasing Services.
This Privacy Policy (the "Policy") explains the information we collect, process, use, and protect regarding Customers, Customer End Users, and Visitors, as well as their rights to access, rectify, and disclose such information. By using our websites, platforms, or Services, or by sharing your personal information with us, you acknowledge and consent to the practices and data processing methods described in this Policy.
Arketic AI will process your personal information only in accordance with this Policy and applicable legislation. This Policy may be updated from time to time; to stay informed of changes, we recommend regularly checking our website at www.arketic.ai or subscribing to our email notifications for updates.
If you have any questions or concerns, you can contact us at: info@arketic.ai
As Arketic AI, we collect various types of data to provide, maintain, and improve our Services.
Personal data means any information relating to an identified or identifiable natural person, either alone or in combination with other information.
Your personal data may be provided directly by you through the following means: using our websites, platforms, products, or Services; creating an account or subscribing to our Services; contacting us for support, information requests, or demo requests; sharing information via surveys, registration forms, contact forms, or other interaction tools; participating in events, webinars, or promotional activities organized by Arketic AI.
In addition, we employ indirect data collection methods through our websites and Services, such as: recording usage data through cookies and similar tracking technologies; collecting interaction and usage information via software, applications, or APIs running on your device or integrated into your systems; analyzing platform usage patterns, feature engagement, and service performance metrics.
To the extent permitted by law, we may also obtain data from publicly available sources or reliable third parties. For example, statistical data or demographic information may be acquired to support and enhance our Services.
Your personal data may be processed and transferred in accordance with the purposes set forth under the heading "Your Processed Personal Data and Purposes of Processing," provided that explicit consent is obtained pursuant to Article 5(1) of Law No. 6698, or within the scope of the personal data processing conditions and purposes specified in Article 5(2) or relevant provisions of Article 6 of Law No. 6698.
We process your personal data for the purpose of ensuring the secure and efficient operation of our Services, including but not limited to fulfilling our legal obligations (such as tax and accounting requirements), prevention, detection, and prosecution of possible fraud and cyberattacks, and when explicitly prescribed by applicable laws and regulations.
The personal data processed within this scope, along with their purposes and legal grounds, are as follows:
3.1 Contact Data
Processed Data: Phone number, e-mail address, IP address, physical address.
Purposes of Processing: Conducting communication activities; conducting and auditing business operations; managing goods and services sales processes; conducting activities for customer satisfaction; providing post-sale support services for goods and services; managing contractual processes; responding to demo requests and inquiries.
Legal Grounds: Your personal data may be processed and transferred in accordance with Article 5(1) of Law No. 6698 (explicit consent), or within the scope of the legal grounds specified in subparagraphs "a, c, ç, and e" of Article 5(2) of the same Law: explicitly stipulated by laws; necessary for the establishment or performance of a contract, provided that it is directly related to the contract and the processing of personal data belonging to the parties to the contract; necessary for the data controller to fulfill its legal obligation; necessary for the establishment, exercise, or protection of a right.
3.2 Identity Data
Processed Data: Name, surname, job title/role (where applicable), company name (where applicable).
Purposes of Processing: Conducting communication activities; managing goods and services sales processes; providing post-sale support services for goods and services; conducting activities for customer satisfaction; managing contractual processes; processing demo and service requests.
Legal Grounds: Your personal data may be processed and transferred in accordance with Article 5(1) of Law No. 6698 (explicit consent), or within the scope of the legal grounds specified in subparagraphs "a, c, ç, and e" of Article 5(2) of the same Law: explicitly stipulated by laws; necessary for the establishment or performance of a contract, provided that it is directly related to the contract and the processing of personal data belonging to the parties to the contract; necessary for the data controller to fulfill its legal obligation; necessary for the establishment, exercise, or protection of a right.
3.3 Processing Security Data
Processed Data: IP information, log records, cookies, website access and exit information, platform usage and session data.
Purposes of Processing: Ensuring compliance with legal regulations; conducting business operations and audits; ensuring transaction and platform security; providing post-sale support services for goods and services; detecting and preventing unauthorized access.
Legal Grounds: Your personal data may be processed and transferred in accordance with Article 5(1) of Law No. 6698 (explicit consent), or within the scope of the legal grounds specified in subparagraphs "a, ç, and f" of Article 5(2) of the same Law: explicitly prescribed by laws; necessary for the data controller to fulfill its legal obligations; processing is mandatory for the legitimate interests of the data controller without harming the fundamental rights and freedoms of the data subject.
3.4 Financial Data
Processed Data: Bank account number, invoice information, IBAN number.
Purposes of Processing: Execution of activities in compliance with legislation; execution and auditing of business operations; ensuring transaction security; processing subscription payments and billing.
Legal Grounds: Your personal data may be processed and transferred in accordance with Article 5(1) of Law No. 6698 (explicit consent), or within the scope of the legal grounds specified in subparagraphs "a, ç, and f" of Article 5(2) of the same Law: explicitly stipulated by law; necessary for the data controller to fulfill its legal obligations; provided that it does not violate the fundamental rights and freedoms of the data subject, it is necessary for the legitimate interests of the data controller.
While delivering and improving our Services, we use cookies and similar tracking technologies to enhance your experience, analyze usage habits, and provide you with relevant content.
4.1 What Are Cookies?
Cookies are small text files placed on your device by a web server with your consent. These cookies may serve various purposes:
Essential Cookies / Strictly Necessary Cookies: These are essential for the proper functioning of the Website and Services. They are required for functions such as system administration, authentication, and the prevention of fraudulent transactions. If blocked, certain services may not function properly.
Functional Cookies: These cookies are used to provide you with a more advanced and user-friendly experience, for example, remembering your preferences, language settings, and display configurations. You may disable the use of these cookies as described below.
Analytical / Performance Cookies: These cookies help us improve the Website and platform by analyzing usage patterns, identifying errors, and measuring performance. You may choose to disable these cookies.
Targeting / Advertising Cookies: First- and third-party cookies may be used to deliver ads and content that may be of interest to you. You may disable these cookies; however, doing so will not eliminate advertisements entirely, it will only result in displaying more generic content instead of personalized ads.
With your consent, the following types of cookies may be used:
Session Cookies: Temporary cookies that remain on your device only during your session or until you delete them. They are used to track your actions and preferences on the site.
Persistent Cookies: Used to differentiate user sessions and enhance the web experience. They may also be used by third-party service providers. These cookies can remember web pages and collect certain data, such as IP addresses.
Managing Cookies: Most browsers accept cookies automatically. You can block cookies or set your browser to notify you before accepting them. Disabling cookies may affect the proper functionality of some features of the Services. For more information on how to block or delete cookies in various browsers, visit www.aboutcookies.org.
Cookie Management by Browser:
Google Chrome: Settings > Advanced > Privacy and Security > Site Settings > Cookies
Internet Explorer: Settings > Internet Options > Privacy > Advanced Settings
Safari (Apple Devices): Settings > Safari > Clear History and Website Data
Chrome (Android): Chrome App > Settings > Privacy > Clear Browsing Data > Cookies, Media Licenses, and Site Data
This Policy only covers Arketic AI's use of cookies and does not apply to third-party cookies.
4.2 Web Beacons and Pixel Tags
In addition to cookies, our websites may also use similar technologies such as web beacons and pixel tags. These technologies are used to improve user experience, understand preferences, and enhance our services.
Web Beacons: Transparent graphics embedded in websites or emails. For example, when you click a link in an email, we may track your visit to the site and collect information about your preferences.
Pixel Tags: Help us determine whether the emails we send are opened and measure engagement.
If you do not wish to be tracked, you can unsubscribe from our mailing lists at any time. This will prevent tracking via web beacons and pixel tags.
4.3 Third-Party Links
Our Services may contain links that redirect you to other websites. These websites may operate independently and have their own privacy policies. We recommend that you review their privacy policies before visiting these sites. If a linked website is not under our control, we disclaim any responsibility for the content or privacy practices of such website(s).
The personal data we collect is used solely for the purposes listed below and only to provide, maintain, and improve our Services:
Service Provision and Management: Operation of the Services, including the Arketic AI platform (ARKETIC Chat, Agent, Assistant, Automation, and ARKE LLM), delivery of features, execution of order and invoice processes, and management of subscriptions.
Customer Support: Responding to questions and requests, providing technical support, managing demo requests, and handling other service-related inquiries.
Marketing and Communication (With Required Consent): Newsletters, updates, promotional information, invitations to events, webinars, or surveys. You may withdraw your consent for marketing communication at any time.
Service Improvement: Analyzing usage patterns, troubleshooting issues, enhancing platform functionality, and optimizing user experience across all Arketic AI products.
Legal Compliance: Fulfilling legal obligations, enforcing terms of service, protecting rights and interests.
Security and Fraud Prevention: Detection and prevention of security breaches, fraud, unauthorized access, or other malicious activities.
Third-Party Service Providers and Business Partners: Involving third parties offering services such as cloud hosting, data analytics, payment processing, IT infrastructure, email delivery, auditing, or system integration. Such third parties may use the data solely for service delivery and improvement purposes.
Your personal data will only be used for the purposes described in this Policy or where legally permitted. For any materially different or additional use, your prior consent will be obtained.
Your personal data may be transferred, in accordance with applicable legislation and after ensuring the necessary technical and administrative measures to maintain an appropriate level of security, to the following parties within Turkey or abroad: our shareholders, subsidiaries, and affiliates; our group companies; suppliers and business partners; cloud computing and hosting service providers; authorized public institutions and organizations as permitted by relevant legislation; legally authorized private persons; lawyers or law firms for the purpose of following up on legal matters; domestic and foreign entities with which we have contractual service agreements or cooperate to conduct our operations.
Such transfers are carried out in compliance with the personal data transfer conditions set forth in Articles 8 and 9 of Law No. 6698.
Arketic AI implements industry-standard technical and administrative security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include but are not limited to: enterprise-grade encryption for data in transit and at rest; fine-grained access controls and role-based access management (RBAC); full audit trails and encrypted log records; regular security assessments and vulnerability testing; compliance with KVKK and GDPR requirements.
For on-premise and VPC deployments of ARKE LLM, your data remains within your own infrastructure boundary. No sensitive data leaves your perimeter unless explicitly authorized by you.
Your personal data is retained for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Upon expiration of the retention period or upon your valid request, your personal data will be securely deleted, destroyed, or anonymized in accordance with applicable legislation and Arketic AI's data retention policies.
As a data subject, you have the following rights under the Personal Data Protection Law (Law No. 6698):
To learn whether your personal data is being processed.
To request information if your data has been processed.
To learn the purposes of processing and whether your personal data is used in accordance with these purposes.
To learn the third parties to whom your personal data is transferred domestically or abroad.
To request correction of incomplete or inaccurate personal data and notification of this correction to third parties to whom the data was transferred.
To request deletion or destruction of your personal data if the reasons for processing no longer exist, and notification of this to third parties.
To object to the processing of your personal data solely through automated systems and prevent results that are unfavorable to you.
To request compensation for damages in case of unlawful processing of your personal data.
To exercise these rights, you may submit your application containing your identity information and request to the Data Controller in accordance with the Regulation on the Procedures and Principles of Application to the Data Controller, either in person, through a notary public, by registered mail, or by secure electronic signature to the following address:
ARKETİC YAZILIM TEKNOLOJİLERİ VE DANIŞMANLIK ANONİM ŞİRKETİ
BUSINESS İSTANBUL, Merdivenköy Mah. Yumurtacı Abdi Bey Cd. Nur Sok. A Blok Kat.9 No:89-90 Kadıköy / İstanbul
E-Mail: info@arketic.ai
Your requests will be concluded as soon as possible, but no later than 30 (thirty) days. If there is an additional cost for processing the request, the fee determined by the Personal Data Protection Board will be applied.
We value your feedback. If you have any questions or comments regarding this Privacy Policy, please contact us at:
E-Mail: info@arketic.ai
Phone: +90 850 470 0382
Address: BUSINESS İSTANBUL, Merdivenköy Mah. Yumurtacı Abdi Bey Cd. Nur Sok. A Blok Kat.9 No:89-90 Kadıköy / İstanbul
Arketic AI reserves the right to update or modify this Policy at any time. In the event of any changes to the Policy, the most current Privacy Policy will be published on this page at www.arketic.ai/privacy-policy. Your continued use of the website and Services after any changes or updates constitutes your acceptance of the updated Privacy Policy. Please check this page regularly to stay informed.
Last Updated: 11.03.2026
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